Payment Policy

Definitions
At Encourage Speech and Voice Therapy, PLLC, we define a patient as a person receiving speech/voice therapy services due to a diagnosis of a speech/voice disorder. We define a client as a person receiving training, education, or other elective services in the absence of a speech/voice disorder.

Self-Pay
Our practice operates on a self-pay basis. You (the patient/client) are responsible for paying us for the full cost of services you receive as well as any cancellation or no-show fees you may incur.

Credit/Debit Card Payment
You are required to keep a credit/debit card on file with us. Your credit/debit card information will be securely stored in our payment system, Stripe via Zanda Health. We accept Visa, MasterCard, Discover, American Express, and bank-issued debit cards.

Payment is due at the time service is provided. You authorize Encourage Speech and Voice Therapy, PLLC to charge your credit/debit card through Stripe via Zanda Health at the time service is provided. You agree that your credit card/debit card will be charged for services rendered as well as any cancellation or no-show fees you may incur as described in our Attendance Policy.

Charges will typically appear on your credit card/bank statement as the merchant name ENCOURAGE VOICE, a shortened version of that merchant name, or the name of our payment processor (Stripe).

You understand that this authorization will remain in effect until you cancel it in writing, and you agree to notify Encourage Speech and Voice Therapy, PLLC in writing of any changes in your account information or termination of this authorization.

You certify that you are an authorized user of this credit/debit card and will not dispute these transactions with your credit card company or bank as long as the transactions correspond to the terms indicated in this authorization form. You acknowledge that credit card transactions could be linked to Protected Health Information.

Insurance Reimbursement for Patients
Encourage Speech and Voice Therapy, PLLC does not accept insurance as a payment method. We are not an in-network provider with any insurance plan. We do not participate in any direct contact with insurance companies.

Patients may be able to seek out-of-network reimbursement for therapy services. Upon request, we will provide you with a superbill (i.e., a detailed receipt) that you may submit to your insurance company for potential reimbursement. Prior to your first appointment, you are responsible for contacting your insurance company to inquire about eligibility, benefits/limitations, deductibles, requirements for a physician order/referral, etc.

Reimbursement is not guaranteed. Reimbursement amounts may be lower than our fees and insurance companies do not reimburse for cancellation fees or no-show fees. In addition, your insurance company may not cover your services or may issue a denial of your reimbursement claim for a number of reasons. We do not participate in disputes with insurance companies regarding coverage or denials. You are still responsible for the full cost of our fees for services you receive and any cancellation or no-show fees you may incur.

Using our definition of clients, clients do not receive therapy services and would generally not be eligible for insurance reimbursement. You may contact your insurance company with any questions.

Refunds
In the case of a billing error (such as an overpayment for services received), we will issue a refund to your credit/debit card in the appropriate amount. Refunds will be processed within 30 days of the error being identified.